Business & Management
See flyer on Social Media for Business
Smart Start
Presented by the Southwest Iowa Small Business Development Center. The 2 hour workshop is a basic guide to starting a small business. The workshop will cover business start-up check lists, forms of ownership, registering the business name, sales tax permits, writing business plans, marketing basics, and local, state, and federal loan and aid programs. To register for any site call Coreen at 712-256-6552. Fee $20
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 18*6 - CS12 | Council Bluffs Campus | W | 02/08/2012 | 6:00-8:00PM | Looft Hall TBA |
1 session | Call 712-256-6552 |
| MANAG 18*7 - CS12 | Council Bluffs Campus | Th | 02/23/2012 | 2:00-4:00PM | Looft Hall TBA |
1 session | Call 712-256-6552 |
| MANAG 18*8 - CS12 | Council Bluffs Campus | W | 03/07/2012 | 6:00-8:00PM | Looft Hall TBA |
1 session | Call 712-256-6552 |
| MANAG 18*9 - CS12 | Council Bluffs Campus | Th | 03/22/2012 | 2:00-4:00PM | Looft Hall TBA |
1 session | Call 712-256-6552 |
| MANAG 18*10 - CS12 | Council Bluffs Campus | W | 04/04/2012 | 6:00-8:00PM | Looft Hall TBA |
1 session | Call 712-256-6552 |
| MANAG 18*11 - CS12 | Council Bluffs Campus | Th | 04/19/2012 | 2:00-4:00PM | Looft Hall TBA |
1 session | Call 712-256-6552 |
| MANAG 18*12 - CS12 | Council Bluffs Campus | W | 05/09/2012 | 6:00-8:00PM | Looft Hall TBA |
1 session | Call 712-256-6552 |
| MANAG 18*13 - CS12 | Council Bluffs Campus | Th | 05/24/2012 | 2:00-4:00PM | Looft Hall TBA |
1 session | Call 712-256-6552 |
| MANAG 18*14 - CS12 | Council Bluffs Campus | W | 06/06/2012 | 6:00-8:00PM | Looft Hall TBA |
1 session | Call 712-256-6552 |
| MANAG 18*15 - CS12 | Council Bluffs Campus | Th | 06/21/2012 | 2:00-4:00PM | Looft Hall TBA |
1 session | Call 712-256-6552 |
SHRM-Essentials of HR Management
Attain knowledge & practical HR skills to effectively approach challenging issues, gain expertise in areas of HR that are broader than the scope of your job, stay up to date on laws & regulations, and learn techniques for handling HR challenges. Fee $419
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 22*01 - CS12 | Council Bluffs Campus | T | 04/03/2012 | 6:30-9:30PM | Looft Hall 024 |
6 sessions | Call 712-325-3255 |
QuickBooks Level II
Learn how to handle reoccurring transactions, reconcile bank accounts, set up payroll, keep track of payroll liabilities, print liability reports and process payroll liability payments to state and local governments. Become acquainted with the reports available through QuickBooks, how to manipulate them, add and delete information and change the format. Fee $169
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 36*50 - CS12 | Harlan | S | 02/11/2012 | 8:30AM-12:30PM | Center 118 |
3 sessions | Call 712-755-3568 |
Can Your Customers Find Your Business?
Fee $25
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*37 - CS12 | Harlan | W | 03/21/2012 | 11:00AM-1:30PM | Center TBA |
1 session | Call 712-256-6552 |
Can Your Customers Find Your Website?
Can Your Customers Find Your Website? Search Engine Optimization for the Small Business 11:00 am to 1:30 Pm $25.00 (Bag Lunch Included) Register through each center The Internet is becoming the key place for your business to be found by both local and national customers. Sue Pitts, IWCC SBDC director will take you through an easy 1.2.3 approach to evaluating your website and implementing best practices so it is found through major search engines like Google, Yahoo, and Bing. Presenter: Sue Pitts, Iowa Western Small Business Development Center Director. Fee $25
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*34 - CS12 | Shenandoah | F | 03/02/2012 | 11:00AM-1:30PM | Center TBA |
1 session | Call 712-256-6552 |
| MANAG 99*35 - CS12 | Atlantic | W | 03/07/2012 | 11:00AM-1:30PM | Center TBA |
1 session | Call 712-256-6552 |
| MANAG 99*36 - CS12 | Clarinda | W | 03/14/2012 | 11:00AM-1:30PM | Center TBA |
1 session | Call 712-256-6552 |
Coaching
Understand the nature and value of coaching as a managerial skill, Define the coaching process, Practice some of the skills required to implement the coaching process. Fee $59
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*04 - CS12 | Council Bluffs Campus | Th | 04/12/2012 | 8:00-10:00AM | Looft Hall 010 |
1 session | Call 712-325-3255 |
Coping & Stress Management
Fee $89
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
Coping & Stress Management
This course examines how coping resources in one area can be used to decrease stress in another and the relationship among stress, coping resources, and overall satisfaction. Participant will receive a personalized Coping & Stress Profile providing valuable feedback on stress and coping in four interconnected areas of life: Personal, Work, Couple, and Family. The profile uses an engaging process of personal learning that provides critical insight into how stress in one area of life affects other areas. Facilitated by: Carol Horner, Synchronicty, Inc Fee $89
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*23 - CS12 | Council Bluffs Campus | Th | 03/06/2012 | 8:30-11:30AM | Looft Hall 010 |
1 session | Call 712-325-3255 |
| MANAG 99*17 - CS12 | Council Bluffs Campus | W | 05/09/2012 | 8:30-11:30AM | Looft Hall 010 |
1 session | Call 712-325-3255 |
Customer Service Communication
Improved communication and sharpened listening skills help us to better understanding the customers' point of view and get beyond the barriers and challenges that often get in the way of delivering excellent customer service. Fee $0
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*24 - CS12 | Council Bluffs Campus | W | 02/22/2012 | 1:30-3:30PM | Looft Hall 006 |
1 session | Call 712-325-3255 |
Defining Social Media in Business
Fee $99
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
Defining Social Media in Business
This full day business conference will introduce & define social media & how can it be used as a marketing channel to effectively reach & target new customers. Topics will include cross channel marketing & strategies, what a social network is & its benefits to your business. Explore the importance of interactive media & how it directly ties in with social networks & your website. Discuss how to reach & engage new customers with social media, use your brand more effectively, the importance of content creation, & create successful online conversion funnels that will move new customers to where you want them to go. Most importantly you will receive tools & strategies to create & manage successful social media campaigns when your budget & time are at a minimum. Content expert, & author; Jamie Crager, founder of CROWDSHIFTER Media and an Interactive Media & Marketing Consultant is the conference speaker. Jamie was voted: Best Social Media Consultant 2011 by Omaha Businesses via B2B Magazine
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*15 - CS12 | Council Bluffs Campus | W | 02/29/2012 | 8:00AM-4:30PM | Looft Hall 017 |
1 session | Call 712-325-3255 |
| MANAG 99*60 - CS12 | Shenandoah | W | 04/11/2012 | 8:00AM-4:30PM | Center 118 |
1 session | Call 712-325-3255 |
Developing Creativity
Review how we think creatively; Learn and practice the brainstorming process; Share creative ideas with others; and Develop skills in force field analysis. Fee $59
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*02 - CS12 | Council Bluffs Campus | Th | 02/09/2012 | 8:00-10:00AM | Looft Hall 006 |
1 session | Call 712-325-3255 |
Developing Presentations
Recognize the need for effective presentation, Understand the flow of a successful presentation, Explore techniques for effective presentation. Fee $59
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*06 - CS12 | Council Bluffs Campus | Th | 06/07/2012 | 8:00-10:00AM | Looft Hall 010 |
1 session | Call 712-325-3255 |
Email List Growth & Strategies for Business
When it comes to conversion funnels, sales & higher profits, if you are not building & utilizing your list properly, you are giving money away. We will investigate how to grow a list & turn it into future profits over & over again. Facilitator: Jamie Crager, of CROWDSHIFTER Media an Interactive Media & Marketing Organization, focuses on helping businesses succeed in email marketing, online advertising, Search Engine Marketing & Social Media Marketing. Currently Jamie is writing "CROWDSHIFTING: How to reach, engage & move your audience using interactive media. Participants will have on-line/real time access via computer lab & class size is limited to 16 Fee $39
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*28 - CS12 | Council Bluffs Campus | T | 04/24/2012 | 8:30-11:30AM | Fremont Hall 152 |
1 session | Call 712-325-3255 |
Embracing Solution Selling
A sale isn't as much about selling as it is about providing the customer with a real solution. Utilizing a more consultative sales approach creates a different environment for the customer and a new role for the sales person; one where real value is exchanged and the role of trusted advisor exist. Learn how to develop a structure for conducting sales interviews, identify with the customer, and discuss methods for managing and overcoming objections. Fee $39
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*22 - CS12 | Council Bluffs Campus | W | 04/25/2012 | 8:00AM-12:00PM | Looft Hall 010 |
1 session | Call 712-325-3255 |
Facebook for Business- Best Practices & Strategies
Learn how to leverage Facebook, the largest social network in the United States, to compliment the business marketing channels you currently use. Among the topics covered; how to set up your Facebook page, get likes & utilize groups. Facilitator: Jamie Crager, founder of CROWDSHIFTER Media and an Interactive Media & Marketing Consultant, focuses on helping businesses succeed in email marketing, online advertising, Search Engine Marketing & Social Media Marketing. Participants will have on-line/real time access via computer lab. Class size is limited to 16. Fee $39
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*25 - CS12 | Council Bluffs Campus | T | 03/13/2012 | 8:30-11:30AM | Fremont Hall 152 |
1 session | Call 712-325-3255 |
Handling Difficult Customer Service Situations
Manage emotionally charged customer situations by identifying and avoiding common negative reactions when dealing with angry customers. Show you care, seek to understand the real problem, and take action to solve it. Fee $0
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*71 - CS12 | Council Bluffs Campus | Th | 05/03/2012 | 1:30-3:30PM | Looft Hall 006 |
1 session | Call 712-325-3255 |
Handling Stress
Analyze your "key area" of stress; Develop practical ideas to overcome stress; Identify techniques designed to help handle stress; Develop a personal action plan to avoid distress and capitalize on stress. Fee $59
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*03 - CS12 | Council Bluffs Campus | Th | 03/08/2012 | 8:00-10:00AM | Looft Hall 006 |
1 session | Call 712-325-3255 |
Impact on Iowa- Affordable Care Act - SHRM CEU's
Does the Patient Protection and Affordable Care Act have you a little perplexed? Join our panel of eight experts for a timely update on the Act and its impact on Iowa's small to medium-sized employers. This 3-hour informational forum is intended for healthcare providers, human resource managers, insurance producers, small and medium size business owners, social workers, and of course the general public. CEU's approved for: Insurance, Nursing & SHRM. To register call IWCC Continuing Education at 712-325-3255 or online at www.iwcc.edu/forms/ce-reg.asp Fee $40
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*106 - CS12 | Council Bluffs Campus | Th | 04/19/2012 | 9:00AM-12:00PM | Looft Hall 017 |
1 session | Call 712-325-3255 |
Improving Customer Care
Define customer care, Consider personal perceptions as a customer, Identify the factors which help shape our service views, Improve customer care in your department or organization. Fee $59
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*02 - CF12 | Council Bluffs Campus | Th | 08/09/2012 | 8:00-10:00AM | Looft Hall 010 |
1 session | Call 712-325-3255 |
Intro to Social Bookmarking & Blogs for Business
Your website is the core of your social media & online marketing efforts; it's where your virtual world efforts should get funneled. Use it correctly & see results! Explore design & marketing tips that improve traffic, increase return traffic & solutions that lead to conversions. Facilitator: Jamie Crager of CROWDSHIFTER Media focuses on helping businesses succeed in email marketing, online advertising, Search Engine Marketing & Social Media Marketing, voted Best Social Media Consultant 2011 by Omaha Businesses via B2B Magazine. Participants will have on-line/real time access via computer lab & class size is limited to 16 Fee $39
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*29 - CS12 | Council Bluffs Campus | T | 05/08/2012 | 8:30-11:30AM | Fremont Hall 152 |
1 session | Call 712-325-3255 |
Leadership Today
Fee $0
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
Leadership Today
What can you do to increase the quality and quantity of leadership in your organization? In this FREE training session participants will define the concept of leadership and its strong importance within their organization. In addition they will leave knowing why leadership is so extremely important today, what outstanding leaders do and don't do, and the major differences between leaders and managers. Fee $0
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*51 - CS12 | Harlan | T | 05/15/2012 | 11:30AM-1:30PM | Center TBA |
1 session | Call 712-325-3255 |
| MANAG 99*41 - CS12 | Atlantic | W | 05/16/2012 | 11:30AM-1:30PM | Center 145 |
1 session | Call 712-325-3255 |
| MANAG 99*61 - CS12 | Shenandoah | Th | 05/17/2012 | 11:30AM-1:30PM | Center TBA |
1 session | Call 712-325-3255 |
| MANAG 99*30 - CS12 | Clarinda Campus | F | 05/18/2012 | 11:30AM-1:30PM | Activities Building LH |
1 session | Call 712-325-3255 |
| MANAG 99*18 - CS12 | Council Bluffs Campus | Th | 05/24/2012 | 8:30-10:30AM | Looft Hall 006 |
1 session | Call 712-325-3255 |
Managing Your Job Search
Effectiveness in this competitive job market requires really managing your job search. This includes incorporating proven networking venues and skills into your search, preparing and organizing a resume that highlights your talents and ultimately landing the interview you want. Facilitated by, Nancy Bistow. Fee $29
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*20 - CS12 | Council Bluffs Campus | T | 06/12/2012 | 1:30-4:30PM | Fremont Hall 104 |
1 session | Call 712-325-3255 |
Measuring Your Digital Marketing Return on Investment
Measuring your Digital Marketing Return on Investment. Tools like Google Analytics are powerful and can help you find out who is visiting your website. This workshop will teach you how to use these statistics to help enhance your internet presence and grow your business. Presenter to be determined Fee $40
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*33 - CS12 | Th | 03/15/2012 | 8:30-11:00AM | Looft Hall 010 |
1 session | Call 712-256-6552 |
Notary
Notaries Public hold such an important role in the security of their community! You are the trusted individual that everyone comes to when they need that extra validation and peace of mind on their documents. Do you feel you are up to the task? Do you identify them in the proper manner? Do you administer the verbal oath where applicable? If not, I encourage you to enroll for this class and learn the proper way of performing your Iowa Notary duties. The class is also meant to start new notaries out performing their duties correctly. Course includes a book and handouts. Fee $99
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*14 - CS12 | Council Bluffs Campus | S | 05/12/2012 | 1:00-4:00PM | Looft Hall 023 |
1 session | Call 712-325-3255 |
Problem Solving
Examine a process for problem-solving; Identify blocks to creative thinking; Understand how behaviors in groups affect the problem-solving processes; Determine how group problem-solving can be used at work. Fee $59
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*05 - CS12 | Council Bluffs Campus | Th | 05/10/2012 | 8:00-10:00AM | Looft Hall 010 |
1 session | Call 712-325-3255 |
Professional Presentation Skills
Professional presentations are effective because they align intent with a predetermined objective. We will analyze why we present, who we present to, what message we intend to leave & enlist facilitation skills for deeper delivery impact. You will leave this training with a planned out presentation. Includes continental breakfast & lunch. Fee $79
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*16 - CS12 | Council Bluffs Campus | W | 05/23/2012 | 8:00AM-3:00PM | Looft Hall 010 |
1 session | Call 712-325-3255 |
Self Defense At Work
Who's lurking around the next corner? What are they looking for? What are your chances of being victimized? Matthew Jarvis has over thirty years of law enforcement and crime prevention experience, and he holds master level instructor credentials. He has interviewed criminals and knows what they look for when selecting their victims. This course is all about how to avoid them and proven ways you can defend yourself. Fee $39
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*21 - CS12 | Council Bluffs Campus | Th | 03/15/2012 | 1:30-4:30PM | Looft Hall 017 |
1 session | Call 712-325-3255 |
| MANAG 99*72 - CS12 | Council Bluffs Campus | F | 04/20/2012 | 1:30-4:30PM | Looft Hall 017 |
1 session | Call 712-325-3255 |
Smart Hiring
Great managers understand that human talent is the most critical competency they can build; which makes attracting, selecting, hiring & retaining the best employees absolutely essential. This training examines the factors that impact workforce planning, identifies sourcing strategies & explores behavioral interviewing tactics for optimal organizational fit. Fee $39
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*70 - CS12 | Council Bluffs Campus | F | 03/30/2012 | 3:00-6:00PM | Looft Hall 010 |
1 session | Call 712-325-3255 |
Social Networking for Business
Social Networking For Business ? It seems like every business is jumping on the social networking bandwagon these days. But is it effective? Should you be doing something different? This workshop will take you through the major social networking tools and help you build a strategy that will achieve your business goals. Topics covered will include Facebook, Twitter, Linkedin, Blogging and Google+. Presenter to be determined Fee $40
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*32 - CS12 | Council Bluffs Campus | Th | 02/16/2012 | 8:30-11:00AM | Looft Hall 018 |
1 session | Call 712-256-6552 |
Twitter for Business- Best Practices & Strategies
Discover the basics of Twitter/tweeting as well as strategies to reach new business prospects & bring them to your website. Explore the networking power of Twitter & how to build relationships that transition into the real world & advance your business goals. Facilitator: Jamie Crager, of CROWDSHIFTER Media is an Interactive Media & Marketing Consultant currently writing CROWDSHIFTING: How to reach, engage & move your audience using interactive media. Participants will have on-line/real time access via computer lab. Class size is limited to 16 Fee $39
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*26 - CS12 | Council Bluffs Campus | T | 03/27/2012 | 8:30-11:30AM | Fremont Hall 152 |
1 session | Call 712-325-3255 |
Using Management Styles
Appreciate influences on management styles, Compare acquired and required management styles, Assess the use of management styles in the workplace, Recognize and plan situational management styles. Fee $59
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*01 - CF12 | Council Bluffs Campus | Th | 07/12/2012 | 8:00-10:00AM | Looft Hall 010 |
1 session | Call 712-325-3255 |
You Tube for Business- Best Practices & Strategies
With YouTube & some creative planning, you can set your business apart & gain a competitive advantage over your competition; saving thousands on production & advertising. Discover key benefits & step by step instructions on how you can dominate & profit from this medium. Facilitator: Jamie Crager, of CROWDSHIFTER Media is an Interactive Media & Marketing Consultant. Jamie was voted Best Social Media Consultant 2011 by Omaha Businesses via B2B Magazine. Participants will have on-line/real time access via computer lab & class size is limited to 16 Fee $39
| Section # | Location | Day(s) | Start Date | Start Time | Bld.& Room # |
Contact Number |
| MANAG 99*27 - CS12 | Council Bluffs Campus | T | 04/10/2012 | 8:30-11:30AM | Fremont Hall 152 |
1 session | Call 712-325-3255 |
